Privacy Policy

Effective Date: 04/18/2025

U.S. Care, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you access our website, submit information through our web forms, or use our counseling services.

1. Information We Collect

We collect the following types of personal information when you interact with us:

• Contact Information: Name, phone number, email address, and mailing address.

• Health-Related Information: Information shared during intake or assessment, including history of mental health or substance use.

• Demographic Information: Date of birth, gender, and other relevant identifiers.

• Communication Preferences: Consent for receiving SMS/text messages or emails.

• Technical Information: IP address, browser type, and interaction data when using our website.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage counseling and related support services

• Schedule appointments and follow up with clients

• Respond to inquiries and provide client support

• Send appointment reminders, service updates, and relevant resources

• Comply with legal and regulatory requirements

SMS Consent Disclosure:

SMS consent is not shared with third parties or affiliates for marketing purposes. You may opt out of receiving SMS messages at any time by replying “STOP” to any of our texts.

SMS Terms of Service:

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from U.S. Care, LLC. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.myuscare.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

3. Who We Share Your Information With

We do not sell your personal information. We only share your data in the following situations:

• With authorized staff or licensed clinicians who are directly involved in your care

• With service providers that help us operate our website, appointment system, or communications (under strict confidentiality agreements)

• As required by law, such as to comply with a court order or mandatory reporting requirements

We do not share your personal information with third parties for advertising or marketing purposes.

4. Your Privacy Choices

You have the right to:

• Request access to or correction of your personal information

• Withdraw consent for communications, including SMS or email

• File a complaint regarding our privacy practices

To make a request, please contact us at [Insert Contact Email or Phone Number].

5. Protecting Your Information

We implement administrative, technical, and physical safeguards to protect your personal data. This includes secure storage, access controls, and encrypted communications.

6. Accessibility of This Policy

This Privacy Policy is easily accessible and prominently displayed on all forms that collect personal information, including near consent checkboxes and form submission buttons. A permanent link to this Privacy Policy is also included in the footer of every page on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

U.S. Care, LLC

8601 Mayland Drive, Henrico, VA 23294

info@myuscare.com

888-978-3801